Frequently Asked Questions

You can probably find most your answers here! If not, contact us.

When can I check-in on arrival day?

Check-in is available after 2pm. Please let us know what time you would like to check-in, or if you’ll be flying in, your flight arrival time and confirm which airport- Billy Bishop (YTZ) or Pearson Int’l (YYZ). Then, we will coordinate check-in.

When can I check-out on departure day?

Check-out is by 11am at the latest. If you are looking to check-out earlier, please let us know. Our crew loves to start earlier where possible. If you are hoping to check-out later than 11am, please let us know ASAP and we will contact the guest arriving after you to see if an extended check out will be possible for you. If you need bag storage, it may be possible to arrange for you, so please let us know in advance.

Please note that the building security/concierge is not affiliated with Silly Bishop or any type of rentals and they will not assist with bags.

How do I check-in on arrival day?

Once we have coordinated a check-in time, you will receive all the information you’ll need to access your suite. Typically, you will use the intercom/buzzer at the building entrance to call the unit, for building access.

Is it possible to store my bags until check-in time?

Possibly. Please let us know in advance and we will try to arrange this for you.

Please note that the building security/concierge is not affiliated with Silly Bishop or any type of rentals and they will not assist with bags.

Is it possible to store my bags after check-out?

If you need bag storage past your check-out time, it may be possible to arrange for you, so please let us know in advance.

Please note that the building security/concierge is not affiliated with Silly Bishop or any type of rentals and they will not assist with bags.

Is there parking available?

Depending on which suite you have booked, parking may be arranged for you in the building underground, for $25cad/night/parking spot. You’ll be able to access the building garage whenever you’d like during your stay and go in & out as you wish, until your check-out time on departure day.

How does the security deposit work?

If you book with Silly Bishop through a third party website/platform, the security deposit will be according to that platform’s rules.

For example: If you book with us through airbnb, airbnb will typically hold $500 (exact amount stated on each listing) on your reservation credit card for any incidentals including damages and extra cleaning fees. If there are no damages or extra charges associated to your unit, your security deposit will be released typically within 24-48 hours after the end of your reservation.

Is there a kitchen in my suite?

Yes, all Silly Bishop suites have a fully equipped kitchen.

Is smoking allowed anywhere in the suite?

Smoking is not allowed inside any of our suites. Should your suite smell like smoke of any kind at the end of your reservation or any time during, you will be charged a smoking fee of $300. But you are welcome to smoke on the balcony. Most of our suites have a private balcony, & we ask you to please be mindful of your cigarette butts.

What is provided? Do I need to bring anything?

Just photo ID!
Bed linen, towels, hair dryer, and basic toiletries like shampoo/conditioner/soaps are provided for you. (All of our linen are professionally laundered and pressed off-site for the ultimate cleanliness and comfort.)

All Silly Bishop suites have a fully equipped kitchen, with dinnerware, cooking utensils, oil, etc.

You do not need to bring anything with you except for your photo ID, but we recommend printing off the check-in instructions if you will not have data to access it online upon arrival.

Is there laundry on-site?

All Silly Bishop suites have a washer/dryer that you are welcome to use throughout your stay.

Who do I contact if I need assistance before, during or after my stay?

Upon your inquiry or booking, we will be in touch with you to coordinate your check-in and more. You can use the same method to contact us further. This will be the best method of contact, as it will help us locate your booking and keep a record to help us stay organized. The day before the start of your reservation you will receive a phone number for any emergencies as well. However, if you are ever unsafe or have a medical emergency, please contact “9-1-1”.

Can I have my suite cleaned during my stay, after I have checked-in?

A professional clean can be arranged, to service your suite during your stay. The cost to you is $95 + HST (13% tax). You must provide a three hour window that your suite will be unoccupied. You may keep your belongings in the unit. The cleaning pro will come with a key and lock up afterwards.

Clean service includes:
– remaking all beds with new professionally laundered & pressed linen
– drying & folding of towels (washer must be started with towels due to time constraints)
– vacuuming & cleaning of all floors
– deep clean of bathroom(s)
– taking out garbage/recycling
– general cleaning

Do you have recommendations for restaurants, sightseeing, etc?

Absolutely! We even have a printed guidebook inside every suite, full of recommendations for wining, dining and more. If you would like to receive a digital copy (before or during your stay), let us know the email address and we’d be happy to send it to you.

What is a “den”?

The term “den” can vary by region. In the Toronto area, a “den” is typically an area in a suite that is multi-purpose. It may be its own room but only have 3 walls instead of 4 walls. It may be curtained or sectioned off, or it may be open concept. It may or may not have a window. If one of our suites uses a den as additional sleeping area, it will be noted in the photo picturing it and/or noted in the listing.

Are pets allowed?

We welcome all dogs as long as they are well trained and you confidently don’t expect there to be any trouble of peeing inside or any damages. Should there be any damages/etc (from pets or their human friends!), it will come out of your security deposit.

We do charge $35 per pet per week, because of the time added to the clean, regardless of the level of shed etc. After pet guests we do a full clean/fur removal for all curtains, rugs, duvets, etc because our unit may host an allergic guest next.